Terms of Service

1. Agreement to Terms

By accessing or using the Northline Systems website at gonorthline.com ("the Site"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Site.

2. Services

Northline Systems provides AI development, operations audits, and managed AI services for businesses. Services are provided under separate engagement agreements with specific scopes, timelines, and pricing. The information on this Site is for general informational purposes and does not constitute a binding offer.

3. Pricing & Payment

• Prices listed on the Site (including the AI Operations Audit and Security & Compliance tier) are subject to change without notice.
• Final pricing is confirmed in writing before any work begins via a separate engagement agreement.
• Payment terms, methods, and schedules are specified in each engagement agreement.

4. Money-Back Guarantee

The 7-day money-back guarantee referenced on the Site applies exclusively to the AI Operations Audit. To qualify, you must request a refund in writing within 7 calendar days of receiving the audit deliverables. The guarantee does not apply to custom build engagements, managed services, or any work performed beyond the initial audit scope.

5. Intellectual Property

• Our IP: The Site's design, content, code, and branding are owned by Northline Systems and protected by copyright and trademark laws.
• Client deliverables: Custom systems built for clients are owned by the client upon full payment, as specified in each engagement agreement.
• Prohibited use: You may not reproduce, distribute, or create derivative works from our Site content without written permission.

6. Booking & Scheduling

Scheduling a call through our booking widget does not create a binding agreement for services. It is an invitation to discuss potential engagement. Either party may decline to proceed after the consultation.

7. Third-Party Links

The Site may contain links to third-party websites (including client project showcases, social media platforms, and booking tools). We are not responsible for the content, privacy practices, or availability of these external sites.

8. Disclaimer of Warranties

The Site and its content are provided "as is" without warranties of any kind, express or implied. We do not guarantee that the Site will be uninterrupted, error-free, or free of harmful components. Results described in case studies and metrics are specific to those engagements and are not guaranteed for future clients.

9. Limitation of Liability

To the maximum extent permitted by law, Northline Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our services. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Northline Systems from any claims, losses, or damages (including attorney's fees) arising from your use of the Site or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of the State of Idaho, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Kootenai County, Idaho.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of the Site after changes constitutes acceptance of the modified Terms.

13. Contact

For questions about these Terms, contact us at info@gonorthline.com.